Please check terms carefully to avoid trouble. Nendoroid Hatsune Miku X Cinnamoroll Non Scale Action Figure Sanrio GSC OUR ITEMS ARE 100% AUTHENTIC IN ORIGINAL BOX! WE DON'T SELL THE ITEMS THAT DON'T PASS THE MANUFACTURE'S INSPECTION. PLEASE CHECK OUR OTHER ITEMS! After order, Please check order confirmation message ASAP. Basically we use Japan Post. It's only as a guide. Post Office will investigate actual situation. As a rule, we only accept return request in the case of our defect. We can't accept liability of incipient failure if item's condition is "Brand New Never Opened".